TY  - BOOK
ED  - National Co-operative Council of Sri Lanka
TI  - Samupakarika Paribhogika Sathkaraya
SN  - not given
U1  - 334.09493 
PY  - 2018///
CY  - Sri Lanka
PB  - National Co-operative Council of Sri Lanka & WEEFFECT
KW  -  History of Marketing
KW  - Customer Loyalty
KW  - Retail
KW  - Customer Service
KW  - Service Excellence
KW  - Customer Behavior
KW  - Service Marketing
N1  - Include references
ER  -